Teresa is passionate about helping parents and their kids to develop a steadfast love relationship that will anchor them throughout the storms of life. When kids are rooted and grounded in the unconditional love and support of a healthy family, they develop a strong core identity with resilience to navigate challenges as they grow into the amazing adults they were created to be.

When Teresa was seven years old, her father committed suicide. She was raised by a single mother and helped to care for her three younger siblings. She began a lifelong journey of healing through a deep, abiding love relationship with Jesus who became her rock at an early age. She became a young mother herself at the age of 19 and now has four devoted sons and seven wonderful grandchildren who are the joy of her life.

She is married to the love of her life, Kerry Pfaff, who is a marriage and relationship counselor here at The Love Factor and they have been together for 33 years.

Teresa is a licensed, ordained, minister who graduated from Grace Bible Institute and became a Professional Pastoral Counselor and a Certified Professional Christian Therapist through the American Association of Christian Therapists in 2014. She spent nine years working as a para-professional in Special Education in Scottsdale, Arizona, and worked as secretary and public speaker for The Child Sexual Abuse Awareness Project, which was later adopted as a curriculum to help teachers, parents and kids affected by sexual abuse. She taught preschool and ran a before and after school daycare program at Paradise Valley Christian School for five years. She was also a Sunday School teacher and Children’s Church leader at Trinity Church in Scottsdale for ten years and a Pastoral Care Counselor at New Life Church in Rathdrum, Idaho. She has been a worship leader and co-pastored Grace Christian Fellowship in Coeur d’Alene with her husband after the death of their beloved pastor, Larry Green. Larry was the head chaplain of the Kootenai County jail system and Teresa worked with him counseling inmates and facilitating their care after release.

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In 2019, Ann McGaver embarked on a remarkable educational journey, returning to college after a 33-year hiatus. During those years away, she experienced the joys and challenges of raising a large family, homeschooling her 13 children—10 boys and 3 girls—while cherishing every moment as a wife and mother. Yet, amidst the blessings of family life, she felt a deeper calling to complete her education, an aspiration rooted in her heart since she was nine years old. Her determination led her to Liberty University, where she earned a Bachelor’s Degree in Psychology with a focus on Crisis Counseling. Not stopping there, she pursued a Master’s Degree in Human Services Counseling, specializing in Life Coaching. For Ann, this educational pursuit was more than an academic endeavor; it was a fulfillment of her lifelong desire to help others. With a profound passion for supporting families in navigating life’s various challenges, she is dedicated to providing guidance and companionship during those critical moments. Her heartfelt belief in the power of seeking help to achieve positive outcomes underscores her approach. Residing in Hayden, Idaho, Ann enjoys the serene beauty of North Idaho alongside her three youngest children. They actively participate in the vibrant community at Real Life Ministries in Post Falls, Idaho, where her children are deeply involved. Surrounded by God’s magnificent creation, she finds inspiration and purpose in her work and life. Potential clients will find Ann a compassionate and skilled professional, ready to assist them on their journeys, drawing from her wealth of life experience and educational expertise.

In 2019, Ann McGaver embarked on a remarkable educational journey, returning to college after a 3... Read More

Kalaila, a resilient and industrious scholar, is continuing her graduate level studies in Counseling at Colorado Christian University, having shone under the pursuit of a Psychology degree. She fondly recalls the time she was the ‘go-to’ therapist for her friends and is very effective and successful at guiding individuals and couples as they develop empowering relationships. Over the years, she has compassionately and effectively helped change many lives and relationships. Ever the advocate for self-improvement, she encourages and equips her clients to seek perpetual growth and real healing through real practical tools and technics. Her husband, Timothy, serves as a beacon of support in her endeavors, rooted in their cozy abode in Post Falls, where they dream of expanding their family. An aspiring author with a heart for ministry, Kalaila shares her personal journey through her upcoming book, promising to ignite a fire in the hearts of those who read it with her compelling narrative.

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Katie possesses a unique set of transferable skills rooted in her dedication to helping individuals grow beyond their perceived limitations. Her approach is deeply informed by her studies in Trust-Based Relational Intervention (TBRI), where she learned that trauma can fundamentally alter a person’s development, often leaving them emotionally and mentally half their biological age. Katie actively addresses these needs, guiding individuals towards healing and fulfillment by pointing them to the spiritual nourishment available through faith. Her passion lies in encouraging others to see their potential and helping them overcome life’s obstacles. An exceptional listener, Katie offers her undivided attention and ensures that those she works with feel truly heard. She understands that many have lost their voices due to trauma and takes care to affirm their experiences, facilitating the healing process through empathetic engagement. Katie’s own experiences with pain have cultivated a profound sense of empathy. Guided by divine understanding and compassion, she extends this gift to others, often engaging teens in conversations that acknowledge their struggles while gently redirecting them towards a brighter future with the words, “Let’s talk about what God’s intention toward you is.” Having spent over two decades working with the public in both educational and religious settings, Katie’s communication skills are finely honed. She uses language creatively, often employing analogies to make complex ideas accessible and engaging. Her openness and vulnerability foster a safe environment where individuals feel comfortable sharing their truths, which is crucial for building trust and embarking on a healing journey. Katie McMurray brings heartfelt dedication and professionalism to every interaction, ensuring her clients can explore their paths to healing and growth in a supportive environment.

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Josh Hemingway is a dedicated counselor passionate about helping individuals and couples build stronger, more fulfilling relationships. As an ordained pastor and senior at Southeastern University pursuing a degree in Ministerial Leadership, Josh blends practical tools with compassionate guidance to help couples move from just getting by to truly thriving. Raised in Oakdale, California—the “Cowboy Capital of the World”—Josh values faith, family, and hard work. His approach focuses on breaking down barriers, fostering deeper connection, and guiding couples toward lasting unity and purpose. As a husband and father of three, Josh understands the real-life challenges of family and marriage. Whether through one-on-one sessions or engaging workshops, his goal is to equip couples with practical strategies and timeless wisdom to strengthen their relationships and flourish.

Josh Hemingway is a dedicated counselor passionate about helping individuals and couples build st... Read More

Charles was born and raised to a hard-working family in Southern Idaho. He started working on his Uncle’s dairy farm at age 13 and learned early how to be responsible and the value of dependability. He served two years in the United States Navy and has worked in the food and beverage industry for 11 years. He carries a deep passion for counseling with a focus on personal break throughs and self-discovery/identity. He believes his passion comes from God’s vocational call on his life. Starting with Saddleback Church, he has the privilege of counseling many individuals for a variety of different personal issues. He is currently pursuing his bacherlor’s degree in psychology through Colorado Christian University.

Charles and his wife Ricki live in Coeur d’Alene, Idaho. He has two amazing children which are one of the highest priorities for him. He actively attends Real Life Ministries in Post Falls and is also involved with other ministries within his local church as well. He enjoys the outdoors and being active, especially being able to share those enjoyments with his kids.

Charles was born and raised to a hard-working family in Southern Idaho. He started working on hi... Read More